Yeah, and shopping locally is so hit-and-miss. Some smaller stores are great, but there are also plenty that seem to act like serving you is such a fucking inconvenience. Oh I’m sorry you have to get off your phone because I want to buy something. You have to make change from £10? Sorry it’s inconveniencing you that I have to bring fucking cash just because you want to dodge some tax by not taking cards.
It’s an oversimplification, but first impressions do mean a lot. A lot of people will forever remember No Man’s Sky as being a terrible game, even though they did do a lot to fix it later.