I often don’t like it when customer service people say this to me if I have been waiting to resolve an issue that is the company’s fault, because my waiting is barely a choice; the company screwed up and now I am ‘forced’ to spend time getting it resolved.
Only apologize or thank me when it’s personal and sincere. (The size of the business matters a lot in if the apologies or thanks feel genuine.)
I completely agree with his view on this. The literal ‘shattered world’ is overdone and not usually the best way to convey a shattering mind.
To extend the topic in a slightly different direction: I am incredibly annoyed at pretty much all ‘floating islands’ in games where there is a chunk (or chunks) of land floating in front of a backdrop because the dev couldn’t be arsed to make the rest of the damn landscape. I call them “floating in space” games. There are tons of games at do this.
If your game has a good narrative reason for floating islands, or is a strategy or puzzle game that’s played on a board, that’s totally fine, but if there isn’t a good reason for the land to be lacking a completed landscape and is just floating there, I will skip over purchasing or playing those games.