Microsoft employee:
Hi, This is a high priority ticket and the FFmpeg version is currently used in a highly visible product in Microsoft. We have customers experience issues with Caption during Teams Live Event. Please help
Maintainer’s comment on twitter:
After politely requesting a support contract from Microsoft for long term maintenance, they offered a one-time payment of a few thousand dollars instead.
This is unacceptable.
And further:
The lesson from the xz fiasco is that investments in maintenance and sustainability are unsexy and probably won’t get a middle manager their promotion but pay off a thousandfold over many years.
But try selling that to a bean counter
Filling an issue quickly is good etiquette. Then you can discuss in the ticket the best way to solve/work around.
The devs don’t take an issue with the ticket being filed. They’re irritated by one particular reply which sounds like “My million dollar product depends on this bug fix. Please do that for me”. MS isn’t offering a solution. They’re asking for one.
To be fair MS offers an amount for the fix. Most companies just bully the devs instead. However, I don’t think it’s quite fair (though legal) to offer one time payments for a core library that they use.