Brought to you by my discovery that some people think that “the customer is always right” isn’t the slogan of a long-dead department store, but rather it’s an actual call the cops law.
I used to work in CS for a cell phone provider. The most memorable call I had from that experience was a woman who spent over an hour yelling at me because her daughter had ordered a $1200 phone upgrade without permission. She was absolutely sure that it was illegal for us to charge her for that, because her daughter was not authorized to use her card, and because her daughter was under 18.
She didn’t want to return the phone, because she didn’t want her daughter to hate her. She just didn’t want us to charge her for it.
There are, in fact, no products in that empty drawer. I promise I’m not hiding them from you, ma’am.
could you just check the back please?
Sure, I can go play on my phone for 5 minutes while “checking the back”.
Karen look, ‘the back’ only has things we don’t have space for, it isn’t a secret second store we hide stuff from you.
At one point I worked for an electronics repair shop fixing mostly phones, laptops, and game consoles. We actually had a great manager and we all just enjoyed fixing things, so we really weren’t out to rip people off like they usually came in thinking. Our store policy was even if we didn’t fix it, we didn’t charge you, and we stood by it.
One day a lady drops off her laptop with a cracked screen. Part of the screen was still working, but the majority was non functional and would surely worsen over time. We diagnose the laptop and give the customer a quote and she agrees to the repair. I let her know that once we start the repair, the previous screen will be destroyed during the removal process since it has no more integrity from being broken, she’s fine with that. We get the part in a few days later and I start the repair. At this point the woman’s husband calls - literally while I have the cracked screen half out of the laptop - and says stop the repair and return it how it was. We were like, we’re happy to give the laptop back, but unfortunately we’ve already started the repair and while removing the old screen it broke more so it would end up being returned in a worse condition.
This fucking guy screamed at me over the phone about how what we were doing was illegal, how we never got proper authorization blah blah. We offered to even do the repair at cost, but no that wasn’t good enough. When the husband and wife finally came into the store to pick up the laptop, he left screeching about how he was going to sue us. Unsurprisingly we never heard from him again.
how we never got proper authorization
Why do I feel like this is a domestic abuse situation. Husband broke her laptop in order to reduce her attempts to communicate with others? She goes to get it repaired, he finds out.
I think it’s the belief that the wife can’t authorise the repair…
Lots of people buy Emotional Support Animal vests online and think that means they can bring them into restaurants. Nope, FDA is very clear about it: trained service animals only. ESAs actually have almost no special privileges over regular pets. Basically the only exceptions they get are against pet policies/fees on leases.
I watched a guy get kicked out of the Costco food court area because he kept saying his dog was an “licensed” ESA. The Costco manager busted out a little card with the relevant federal laws for a service animal and listed all the rules the dog was breaking by lunging at people, not staying under the table, and barking it’s head off at a real service animal that was just sitting calmly under it’s owners table like nothing was going on around it.
Even if your dog is truly a licensed and trained service animal, but you’ve allowed it to continously break all the rules it’s supposed to follow in a private business. They can still kick you out if your dog doesn’t behave like it’s supposed to be behaving. That’s why it’s a big no no to interact with working animals with their vests on and for owners to let their working animals to break the rules repeatedly by misbehaving and never correcting them.
