I’ve been struggling with my K1 since Christmas. I bought it on sale for Black Friday and no matter who I contact at Creality, no one can tell me what replacement parts to order. K1 parts don’t fit my printer. They want pictures to see what ‘buckle’ I have, because my serial number isn’t enough information, but who wants to tear down a printer just to take pictures? Now my thermistor is broken (a leg weld just fell right off while I was fixing a clog), and I can’t order a new one because what do I order? This printer doesn’t take K1 parts. Every time I order something, it has to get shipped back. I’m annoyed and venting, but also trying to help anyone else considering a Creality printer. Don’t do it. Their support is a joke and they take zero accountability.

I’ve added an image for help explaining the problem. These two JST connections are completely different, but both are supposed to be for the K1. And both of these listings are Creality Official:

Here’s one and here’s the other.

  • 0^2@lemmy.dbzer0.comEnglish
    2·
    5 days ago

    Thank you for your update! I actually pulled the trigger days after that post and I 100% do not regret it. Thanks for taking the time to follow up; It just reinforces my decision that i made a good purchase.

    One thing i will note is if you do connect it wifi, and dont use the online features, block it’s internet access. I found that it had made 22k requests in a months time and I had barely printed anything on it due to old filament breaking.

    • discomatic@lemmy.caOPEnglish
      1·
      4 days ago

      Glad you got it! I remembered no one ever responded so I figured I should lol I’m sorry it phones home so much though - that’s bananas. What is it doing??